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ETT offers high quality voice reservation service to all hotels that are using  CRS, we can also provide private label voice reservation services. Hotel chains and independent hotels can outsource your voice reservation service to us to avoid high hardware and software investment as well as ongoing staff and management cost.
The call center is supported by top ACD technology and infrastructure. It provides 24*7 services or after hours and overflow call support. Our skilled agents will answer calls with your customized scripting to market the unique qualities of your property. Our call center application is seamless interfaced with CRS and EDS to ensure accurate property information and instant rate and inventory to be provided to clients. All the negotiated and promotional rates is bookable through our call center, and we can also interface with hotels or distributor’s loyalty program system or guest profile system to pull guest record automatically for a better reservation experience.
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